Board of Public Utilities | Customer Assistance

The Division of Customer Assistance reviews online complaints daily. Online complaints are only processed during normal business hours (9 a.m.–4 p.m.). If the matter involves a gas leak, discontinuance of service, or any other situation that requires immediate action, please call …

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Board Of Public Utilities | NJBPU Awards Major Community Energy …

2 weeks from now

17 hours ago · MADISON – The New Jersey Board of Public Utilities (NJBPU) presented an award of $200,000 to the Borough of Madison yesterday. The grant is part of the NJBPU’s …

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FAQs about Board of Public Utilities | Customer Assistance Coupon?

What if I have a complaint with my utility company?

Consumers who have a complaint with their utility company should first contact the utility company directly to see if the issue can be resolved. Many utility companies offer programs and payment assistance plans to help you pay your bill. ...

How does the BPU handle complaints?

The BPU’s Division of Customer Assistance handles complaints as well as in-person office interviews and other information inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred or high rates. ...

Where can I find information on utility assistance programs?

Information on programs such as the Winter Termination Program and the Universal Service Fund is also available online at www.nj211.org/utility-assistance-programs. If you have questions or concerns about any of the rights explained in this document, call your utility company. ...

What is a utility customer's Bill of Rights?

The Utility Customer's Bill of Rights is not meant to replace the regulations contained in N.J.A.C. 14:3 but is intended to give the utility customer a concise plain language guide to the regulations. Any application of the Utility Customer's Bill of Rights must be consistent with the regulations as contained in N.J.A.C. 14:3. ...

How do I get my utility service restored?

Customers not previously enrolled in an assistance program during the prior year can call their utility company to have their service restored with proof of an application for USF, LIHEAP, or PAGE, if they make a downpayment of up to 25% of the outstanding balance. Be a smart consumer, know your rights. ...

How do I file a complaint with NJBPU?

Please direct written complaints to: Under the Board's Rules of Practice, N.J.A.C. 14:1-1, et seq., you may file a petition, which is a request for a formal hearing. At this time, due to restrictions in place to protect health and safety during the COVID-19 statewide response, all filing with NJBPU should be conducted electronically. ...